FAQ

Have any questions? Find the answers to all of them. We will try to answer all your queries. If you are not satisfied then just email us at info@treinercamps.com.au. Our new website and app have some great new features to display the amazing photos of you and your furry friends.

Book as frequently as you like, more time on the ball leads to more success on the field. Discuss your current training program with your coaches to make sure you don’t overtrain or get burnt out.

We cater for all ages but be sure to check the coaches profile before choosing a coach to ensure you get the right coach for your child’s specific needs.

Yes, they are covered by public liability insurance.

It is best to book in blocks that correlate to the school term. This allows the coach to plan sessions to provide the best development for your child. It also means that you can lock that coach in before anyone else. However you can book one session to try out the coach if you wish.

Development is hard to measure and as such you may not see an instant change. However as with all sports, the more you practice, the better your chances are of improving. Coaches will also set goals with players and look to focus on those areas of improvement, providing feedback at the end of each session.

It’s easy to book a once off session, just follow the prompts when selecting a coach to lock away a one off session session, if you are happy, then we suggest booking in term blocks after that.

The earlier you book the better so you can secure the coach that suits your needs.

Treiner requires at least 48 hours notice for a cancellation to be fully refunded. 24 hours notice results in a 50% refund and anything less is a forfeit of your payment.

We have heaps of coaches at Treiner, so if you don’t like the one you asked for initially, don’t worry, all our sessions are transferable

If you wish to meet a Treiner prior to a session that's fine, you can message the Treiner via their contact details available on the coaches page.

Treiner provides you the option to commit to small group sessions so you are able to work in small groups to save the cost to you and your team mates.

This all depends on the Treiner. If the Treiner is happy to accommodate and can provide a quality service then you shouldn’t have an issue.

This all depends on the Treiner. If the Treiner is happy to accommodate and can provide a quality service then you shouldn’t have an issue.

Treiner’s work around your schedule, so if you have club training, any conflicts are easily avoided. This is an add value program, so it can only benefit your time at your club.

Yes we do, please check the Treiner's profile before proceeding with a booking to confirm this, as some have more experience than others with players with special needs.

All our Treiners are qualified and certified, their exact information can be found on their profile.

All of the Treiners are over 18 and their personal information can be found on their profile.

All of the Treiners relevant coaching experience can be found on their profile.

Treiners design a personal development plan for you to improve in-line with your requests for improvement. As a parent, you can request feedback for the player to assist with the player’s ongoing development outside of Treiner sessions.

Yes you can, the Treiner’s contact information can be found on their profile.

Yes you can.

This depends on the Treiner and their qualifications. This information can be found on their profile.

It’s simple, just find your Treiner, follow the booking prompts, pay online and then turn up at your session. You will also receive messages and emails as reminders.

It’s simple, once you find your Treiner, choose the “Small Group” session when booking the session and then follow the prompts.

When checking out, just type the code in the relevant coupon box to receive your discount.

Yes you can, this can be found at the shopping cart. Follow the prompts and gift away!

Yes you can, this can be found at the shopping cart. Follow the prompts and gift away!

Please contact Treiner in this instance and we look to resolve the issue as soon as possible.

Please bear with us as we endeavour to get back to you with 24 hours.

Please go to the “Contact Us” section to get in touch with us.

Follow the prompts on the login screen that help you recover your lost password.

It is currently in developed and will be released in 2018

Yes, we want your feedback. Simply go to the review section to tell us what we can do better.

Please email us to sort this out.

All professionals are background checked and have minimum accreditations as Treiners.

Yes, we operate through a secured payment system.

You can communicate with Treiner or via email the messaging platform.

Treiners can only see your details if you contact them directly or if you book a session with them.

Yes, all Treiners must have Working With Children Checks which you can request at your session.

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